Watch how to configure Hikvision’s smartphone app with one of their online demo NVRs. Also see how to access the included user’s manual to learn more.
• For people that can connect on WiFi but not on cellular or vice versa:
You need a little networking knowledge. The recorder is typically attached to a router and thus it has a private IP address on your local area network (LAN). Your router has a private IP address and a public IP address.
• While your client device with iVMS is on the same LAN:
You usally need to use the recorder’s private IP address to access it. Otherwise, you would be trying to go out to the internet and loop back into your LAN, which usually does not work.
• While your client device with iVMS is on a different network such as cellular:
You need to use the public IP address of your router if you have a static IP address or use the free Hikvision DDNS (HiDDNS) service. You can find your router’s public IP address while you are connected to it by Google searching “my ip”. If you aren’t paying for a static IP address then you don’t have one and your IP address changes. Therefore, you wouldn’t want to use the IP address, because it will stop working when it changes. Instead, you can set up HiDDNS in the recorder’s network settings. You basically choose and register a unique domain name such as “mynvr54658”. Then you can simply select the HiDDNS register mode in iVMS-4500 and enter that domain name.
Sometimes your client device will be on your home WiFi and sometimes it will be on a cellular connection or a different WiFi hotspot. You can add your recorder to the app twice – one with the private IP address label one as “home” and the other with the HiDDNS domain labeled as “away”.
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